Support - EBO Air 2S – Enabot Store

EBO Air 2S
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FAQ

Can I control EBO Air 2S from another country?

Yes. As long as your phone have a stable internet connection and the robot is connected to the internet, you can control it via the app even you're abroad, but there may be some lag due to the long-distance network connection.

Can I customize the robot’s eye display?

Yes, the eyes can be customized with different styles and can display the time or your own pictures.

Will SD card be included in the package?

Yes, a 32GB SD card will be included, and it supports memory expansion up to 256GB.

What's the key differences between EBO Air 2S and EBO Air 2 Plus?

EBO Air 2S is a more budget-friendly version of EBO Air 2 Plus.

The main differences are:

1. AI Assistant: EBO Air 2 Plus includes an AI assistant feature, while EBO Air 2S does not.

2. Color Options: EBO Air 2 Plus offers 3 color choices - lunar white, nebula purple, orbit grey, but EBO Air 2S comes in only lunar white.

3. Camera Quality: EBO Air 2 Plus features 3K video resolution, whereas EBO Air 2S offers 2.5K video resolution.

Is the charging dock adapted to my country’s plug and voltage standards?

Yes, we offer different versions for different countries. The correct plug and voltage will be provided based on your shipping address.

Does EBO Air 2S have the red laser pointer?

No.

Does EBO Air 2S FamilyBot work on carpet?

EBO Air 2S can operate on carpets and can cross surfaces up to 10 mm high. However, if the carpet is too thick or fluffy, it may have difficulty moving smoothly.

Is a subscription required for video storage?

Videos can be stored on an SD card, so no subscription is required for local storage. We also offer an optional subscription for unlimited cloud storage.